Customisation

Your investments in the standard solution can be leveraged by our customization and software development services which covers addition of new reports and transactions.

In order to avoid complications & delays associated with customizations we work by defining a clear policy concerning customization up front.

Often customization can be avoided through changing the business process or using workflow features of the software. When customization is required, the modifications are reviewed and approved by process owners / head of department. Customization requests are clearly documented, concisely stating the reason for the customization, options that were considered to avoid customization, and include a cost-benefit analysis of the customization to ensure that modifications are only made to provide the company with a unique competitive advantage and where there is no viable workaround within the system.